FAQ
General Questions
What makes your socks different from others?
Our socks are designed for comfort, durability, and style. We use high-quality materials like cotton, bamboo, and moisture-wicking fabrics to ensure breathability and long-lasting wear.
Where are your socks made?
Our socks are ethically made in Shetou, Taiwan, following strict quality control and sustainable practices. Socks made there are known for its rich history and quality unmatched in Asia.
Do you offer different sizes?
Our socks are available in various sizes for men, women, and children. Consult our size guide for the ideal fit.
Are your socks suitable for sensitive skin?
Yes, our socks are made from soft, skin-friendly materials like organic cotton and bamboo charcoal.
Ordering & Shipping
How can I place an order?
Simply browse our collection, add your favorite socks to the cart, and proceed to checkout. We accept various payment methods for your convenience.
Do you ship internationally?
Yes, we ship worldwide! Shipping rates and delivery times vary based on location. Please check our shipping policy for details.
How long does delivery take?
Orders within Malaysia typically arrive in 3-5 business days, while international orders may take 7-14 business days.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 7 days of purchase. Socks must be unworn, unwashed, and in original packaging.
Can I exchange my socks if they don’t fit?
Of course! If your socks don’t fit, we’ll gladly exchange them for the right size. Contact our support team for assistance.
What if I receive a defective or incorrect item?
We apologize for the error. Kindly contact our support team with your order details, and we will rectify the situation.
Care & Maintenance
How do I wash my socks?
For best results, machine wash in cold water and do not tumble dry. Avoid bleach and fabric softeners to maintain durability.
Will my socks shrink after washing?
Our socks are pre-shrunk to minimize shrinkage, it is advised to wash them in cold water and air-dry for longevity.
Loyalty & Discounts
Do you offer discounts or promotions?
Yes! Do check our website for exclusive discounts and special promotions.
Do you have a loyalty program?
Yes! Earn points for every purchase, Redeem points for discounts on future orders.
Contact Us
How can I contact customer support?
You can reach us via email at enquiry@xbadger.co or through our Contact Us page. Our team is happy to assist you!
